Explaining Residential Surcharges for UPS and FedEx
Residential surcharges are an annoying extra expense, but there are ways to minimize their impact. Learn more about how they work and how shippers can best deal with them.
Deadlines, Do’s and Don’ts to Optimize Your Holiday Shipping with UPS and FedEx
Millions of parcels will soon be on their way and carrying the reputation of your business with them. Shippers should mark these dates on their calendar to make the most of seasonal shipping.
When Is a Package “Lost,” and How Can the Shipper Find It?
Millions of packages are handled every day by FedEx and UPS and items can sometimes disappear. What constitutes a “lost” package, and what can shippers do about it?
Can a “Business Closed” Excuse From FedEx Shut Down Your Shipping Refund?
Business hours may vary from company to company, but FedEx’s responsibility never changes. They need to get the package there while the customer is open, or they owe the shipper a refund.
When FedEx Is Out of Time, Their Customers are Out of Pocket
It’s one thing when FedEx can’t meet their guaranteed delivery time. It’s another when they don’t even try. Here’s how we can help.
FedEx Delays so the Shipper Pays? No Way!
Here’s what your business should consider if FedEx denies your shipping refund due to uncontrollable circumstances.
Shipping: Don’t Let FedEx Dispatch Delays Deny Your Refund
FedEx would like their customers to believe a package can be late – twice. Here’s why that excuse doesn’t cut it.
Shipping: Why Being Rejected for a Refund Isn’t the End of the Matter
Have you been told by FedEx that your package label was unreadable and had to be replaced? It sounds plausible enough, but it’s an unreasonable way to deny their customers a refund.
Late Delivery by UPS and FedEx Entitles Your Business to Refunds
Packages aren’t the only thing that can fall through the cracks – a retailer’s rights can too.
What Every Company Needs to Know About Shipping Refunds
Shippers are prepared to offer a refund even if they’re 60 seconds past the delivery time. Here’s what to do if you don’t have time to follow up.
5 Tips to Assess your Carrier's Shipping Agreement
Our dashboard is chock full of ways to analyze your carrier's agreement and better understand your shipping.
3 More Ways Business Owners Can Save Money on Shipping
Our CEO, Jose Li, breaks down three fresh options to lower your FedEx & UPS shipping costs.
Collect your Shipping Refunds with 71lbs
An increase in e-commerce sales of more than 15% since 2015 has changed how merchants handle their small package fulfillment.
FedEx Money Back Guarantee
Understanding the fine print when it comes to FedEx's guaranteed time commitment is key to protecting your shipping costs.
